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Yes, you read that right. I assert we will need to miniaturize our products’ burden on buildings while having bigger experiences and faster delivery times which requires stronger materials. 

Remember Ironman’s super-cool digital screens inside his ocean-side lair? Well today, thyssenkrupp announced that our service technicians will use HoloLens technology in its elevator service operations worldwide.

There is no getting around it. If your building is two stories or hundreds of feet, you are going to need an elevator. You have to meet the American Disabilities Act codes but what you don’t need is a complicated elevator system to travel just a few feet.

The term “smart city” can be open to interpretation. Here are a few prerequisites established a few years ago.  A smart city uses technologies to be more intelligent and efficient when using resources.

thyssenkrupp is currently putting the finishing touches on the installation of 30 elevators and 2 escalators that will serve 52 floors at River Point, a new office tower located on a prime piece of property overlooking the Chicago River.

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The term “smart city” can be open to interpretation. Here are a few prerequisites established a few years ago.  A smart city uses technologies to be more intelligent and efficient when using resources. And those technologies improve service delivery and quality of life.  The goal is also is to save money and energy to support the reduction of environmental footprint.

Why are elevators connected to smart cities - because a city is made up of buildings and buildings need elevators. Plus elevators (and escalators and moving walks) are part of our journey, part of the daily city commute. You use them when you catch a plane, go to the office or take the subway.  So let’s check if our elevators (and escalators and moving walks) make the grades.

Do elevators use technologies to be more intelligent and efficient in the use of resources?

We’re combining 160-year-old technology with 21st century technology with a predictive maintenance solution called MAX. thyssenkrupp is connecting elevators with the Internet of Things. By installing a small device on top of an elevator cab, data about how an elevator is performing is transmitted and stored in the cloud through a wireless connection. Next, we apply machine learning algorithms with our partners at Microsoft, to find out what might go wrong with the elevator in the future – days from now or even years from now. Then we can fix it before it breaks and we can streamline our service operations.  

Does it improve service delivery and quality of life.

Now, we have over 20,000 service engineers and technicians taking care of elevators globally. With MAX, they will be able to get real-time alerts for pre-issue repairs, enabling them to be more proactive with customers. This includes scheduling maintenance tasks ahead of elevator breakdowns and at times of minimal disruption within the building. This is a smarter way to deliver service and it ultimately helps building managers and users avoid the frustration and inconvenience of out-of-service elevators.

Worldwide, there are more than 12 million elevators that move over one billion people every day. Yet every year, maintenance needs render elevators unavailable for a total of 190 million hours. In 2010, Columbia University did a study that determined that New Yorkers spent a cumulative 16 and half years waiting for elevators. When MAX helps us to streamline our service operations, we could significantly cut elevator downtime and less waiting would improve the quality of life of many who depend on elevators each and every day. 

Do those technologies result in cost and energy savings? Do they support the reduction of an environmental footprint?

Remember that MAX can help us streamline our service operations?  That also helps us to reduce some of our impact on the environment. Every time, one of our 20,000 service pros has to travel to a building to service or repair an elevator, they expend energy to get there.  The use gas, electricity or propane to travel to the job site. MAX will reduce the amount of times service professionals have to travel to a site because it will take less visits to properly diagnose the problem. Since they know ahead of time what parts are needed, it means one less trip back to the shop. And if our company can use all the data to better forecast how many materials we will need, we will use less energy to manufacture and ship materials in the first place. Using technology to efficiently use resources, improve the quality of life and reduce impact on our environment. Looks like thyssenkrupp passes with flying colors 

Learn more about how our products are contributing to smart cities,    


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