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In my role in modernization sales, I hear the same few questions about installing elevator destination control software from many customers.  Here is a sampling

Q: What is destination control software? And will my building tenants know who to use it? 

A: Elevator destination-based systems, ours is called Destination Dispatch, have been around for several years, but the general public is still somewhat unfamiliar with this type of system.  It’s departure from the way many of us have been conditioned to think about elevators. We all have been trained to look for the more traditional “up and down” hall pushbuttons and to select the floor we wish to travel to once we’re inside the elevator cab. We’re also used to looking for the next “up or down” elevator to arrive so we can push our way in and not be left behind, to wait for another elevator.  Destination Dispatch requires the rider to make their floor selection at a touch screen or key pad device before entering an elevator.  It also requires the rider to look for and wait for a specific elevator which has been assigned to take them to their desired floor. 

Whether you’re checking out at the grocery store, or checking in for a flight at an airport kiosk, you’re probably familiar with an electronic device to make a transaction.  The interface with Destination Dispatch is very similar.  And that’s an area where ThyssenKrupp Elevator’s Destination Dispatch product shines.  We have the most customizable input devices on the market, which can be designed to showcase a special tenant, or highlight a special architectural feature of the property. It can provide an added level of security as well.  The elevator industry is also served by a large consultant community, and Destination Dispatch is quickly gaining acceptance as the basic design for an elevator’s control system.  It’s important to note that there is cost associated with a destination-based system; however, as more buildings are constructed, or converted and modernized with this system, that cost will continue to diminish.

Q: How tall should a building be before it can benefit from Destination Dispatch?

A: Destination Dispatch is most effective in heavily populated office building environments where a group of elevators serve a large number of upper floors; generally speaking, 14 landings or more.  There’s still some debate within the industry if it’s a good fit for a residential or hotel application.  Nevertheless, we’ve discovered that there are a number of features involving exclusive ridership (“VIP Operation”) and security which are best implemented with a creative application of Destination Dispatch.  In addition, a Destination Dispatch Select option is available to address individual high-population floors (such as a lobby level, a fitness facility, or a cafeteria level) within an otherwise average populated building. 

Q: How does the architect/building systems engineer begin to specify Destination Dispatch?

The most important aspect for specifying the system is to engage an elevator professional as early in the design process as possible.  Our sales professionals can help provide a project-specific traffic analysis to assist in determining the appropriate number of elevators, their configuration, capacity and speed, as well the improved traffic flow impact of utilizing a Destination Dispatch system. 

 Q: Do you know of a North American Destination Dispatch installation and how it is working out?

A: Wells Fargo Center Complex in Charlotte, North Carolina, is a great example of a Destination Dispatch installation.  ThyssenKrupp installed 31 new elevators and modernized 28 existing units, all with our Destination Dispatch complete system.  Prior to the modernization, the lobbies were very overcrowded and a big negative for the management company.  Adding Destination Dispatch solved the problem, to the delight of both the tenants and management team.  

Q:  Does the commissioning and implementation of the Destination Dispatch system require hands-on involvement from building’ occupants or operations department? 

A: Proactively educating the buildings’ occupants is a key consideration when implementing a Destination Dispatch project.  That education can take a number of forms, depending on the building population and mix.  We’ve provided building instructional signage at key locations, individual handout brochures, internal electronic messaging, as well as floor-by-floor tenant educational forums to get everyone ready for the “go-live” event.  The system is easy to learn, and most tenants become “old-hands” in no time.

 

Steve Geyer, LEED Green Associate, is Vice President, Modernization Sales at ThyssenKrupp Elevator.  You can reach him at steve.geyer@thyssenkrupp.com.  


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