Recent Articles

Yes, you read that right. I assert we will need to miniaturize our products’ burden on buildings while having bigger experiences and faster delivery times which requires stronger materials. 

Remember Ironman’s super-cool digital screens inside his ocean-side lair? Well today, thyssenkrupp announced that our service technicians will use HoloLens technology in its elevator service operations worldwide.

There is no getting around it. If your building is two stories or hundreds of feet, you are going to need an elevator. You have to meet the American Disabilities Act codes but what you don’t need is a complicated elevator system to travel just a few feet.

The term “smart city” can be open to interpretation. Here are a few prerequisites established a few years ago.  A smart city uses technologies to be more intelligent and efficient when using resources.

thyssenkrupp is currently putting the finishing touches on the installation of 30 elevators and 2 escalators that will serve 52 floors at River Point, a new office tower located on a prime piece of property overlooking the Chicago River.


Escalator accidents happen. To be completely honest, before I joined thyssenkrupp, I did not give much thought to stepping on an escalator. Now I am aware the responsibility of safety is shared by manufacturer, service companies, building owners and the riding public.Appropriate riding behavior and proper maintenance.play key roles, so take note of what you can do to ensure the safety of all riders.

Many people ride escalators every day and may take precautions for granted. Riders should be alert and attentive. When using escalators during busy times, like the holidays, riders may be distracted or less familiar with their surroundings. This is especially true when traveling with small children. The riding public, however, does not maintain the escalator performance. That is the responsibility of the building owner and manager.

The National Elevator Industry, Inc. (NEII), explained in their publication, The Insider that once elevator or escalator equipment is installed, tested, inspected and put into service, the building owner or manager owns the equipment. Then it becomes their responsibility to ensure that all components are properly inspected, tested and maintained. 

Proper maintenance of elevators and escalators is vital. The responsibility falls to the building owner for making sure that each system is properly maintained. Typically, owners hire a service company with trained elevator and escalator mechanics to provide all equipment maintenance. Every elevator and escalator is required to have a Maintenance Control Program (MCP), which is essentially a detailed guide to ensure proper maintenance throughout the life of the equipment.

But building owner responsibility doesn’t end there. Even though service companies perform the maintenance and repair of the equipment, the owner is tasked with making sure each system operates safely and is up to date on inspections and tests.  Even though inspection and test requirements vary by jurisdiction, it is up to the building owner to ensure that these are being done.

There are a few things that building owners can do.

  • Ensure the equipment is performing properly by appointing someone to be responsible for routine elevator and escalator examinations. What exactly should they be looking for?
  • Equipment is operating normally, no noises or abnormal odor
  • No loose or missing features

The area around the equipment is clean and free of anything that could disrupt normal operation And you should also immediately take the equipment out of service and notify the elevator repair service if they observe any unsafe conditions.

Safety should be the number one priority. Manufacturers are responsible for providing a reliable, code compliant product.  The installation and service companies ensure the equipment is properly installed, maintained, and repaired.  Inspectors are responsible for ensuring the installation meets all of the required codes.  All riders should follow posted instructions and understand proper use of the equipment.  But above all, the building owner or managers should know the safety codes and make sure they equipment is properly maintained.

Click here to see educational materials about riding safely provided by the Elevator, Escalator Safety Foundation.

Call us to audit your escalator. We can help you ensure your equipment is code compliant. 

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