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Yes, you read that right. I assert we will need to miniaturize our products’ burden on buildings while having bigger experiences and faster delivery times which requires stronger materials. 

Remember Ironman’s super-cool digital screens inside his ocean-side lair? Well today, thyssenkrupp announced that our service technicians will use HoloLens technology in its elevator service operations worldwide.

There is no getting around it. If your building is two stories or hundreds of feet, you are going to need an elevator. You have to meet the American Disabilities Act codes but what you don’t need is a complicated elevator system to travel just a few feet.

The term “smart city” can be open to interpretation. Here are a few prerequisites established a few years ago.  A smart city uses technologies to be more intelligent and efficient when using resources.

thyssenkrupp is currently putting the finishing touches on the installation of 30 elevators and 2 escalators that will serve 52 floors at River Point, a new office tower located on a prime piece of property overlooking the Chicago River.


Today, ThyssenKrupp Elevator launched MAX, a game-changing predictive and pre-emptive service solution. Utilizing the power of Microsoft Azure Internet of Things (IoT) technology, MAX makes it possible for an elevator to “tell” service technicians its real needs, including real-time identification of repairs, component replacements, and proactive system maintenance.



Currently, there are twelve million elevators worldwide that move one billion people each day.  But in a single year, service interventions make all these elevators unavailable for over 190 million hours - that is the same as 216 centuries!  MAX is set to significantly improve all these statistics, aiming to cut unavailability periods by half.

With MAX, data collected in real time from millions of connected ThyssenKrupp elevators is sent to Microsoft’s trusted Azure cloud platform.  There algorithm calculates the remaining lifetime of key systems and components in each elevator. Now, ThyssenKrupp’s team of over 20,000 global service engineers and technicians can rely on MAX as their wingman, making it possible to inform building owners in advance when key systems or components will need to be repaired or replaced.

The announcement said in the next 18-months, some 180,000 units will be connected in North America and Europe, as well as in Asia and South America. In two years, the offering will be expanded to all continents. 

Today, time wasted by people waiting for elevators is a global issue affecting the efficiency levels of cities. As urbanization progresses rapidly - over three billion people are expected to move to cities in the next 35 years - the impact of these waiting times also grows exponentially. Efficiency of existing elevators is required to improve significantly if we want to keep cities evolving to become the best places to live.

In fact, a project on elevator travel carried out by students of Columbia University found that in 2010 alone, New York City office workers spent a cumulative amount of 16.6 years waiting for elevators. With MAX installed, each year New York City office workers could regain eight years  of free time.

For further information, visit MAX.  

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