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Recent Articles

Yes, you read that right. I assert we will need to miniaturize our products’ burden on buildings while having bigger experiences and faster delivery times which requires stronger materials. 

Remember Ironman’s super-cool digital screens inside his ocean-side lair? Well today, thyssenkrupp announced that our service technicians will use HoloLens technology in its elevator service operations worldwide.

There is no getting around it. If your building is two stories or hundreds of feet, you are going to need an elevator. You have to meet the American Disabilities Act codes but what you don’t need is a complicated elevator system to travel just a few feet.

The term “smart city” can be open to interpretation. Here are a few prerequisites established a few years ago.  A smart city uses technologies to be more intelligent and efficient when using resources.

thyssenkrupp is currently putting the finishing touches on the installation of 30 elevators and 2 escalators that will serve 52 floors at River Point, a new office tower located on a prime piece of property overlooking the Chicago River.

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While manufacturers may change and upgrade their elevator systems, customers still want someone they trust can work on their elevators.  Our technician’s stay a step ahead thanks to ThyssenKrupp Elevator’s International Technical Services (ITS) which provides unmatched training for more than 1,000 technicians every year.  They use a hands-on learning approach that takes place on one of the company’s more than 60 in-house simulators. Service technicians also receive in-the-field training from our instructors on a regular basis. This invested team of hardworking employees focus on providing the best customer service available. And the expertise of our ITS employees makes this possible.

ThyssenKrupp Elevator is continuously producing new technology and innovations. With these new advancements come complex systems that require new processes and knowledge. ITS training of these new products provides our mechanics with the in-depth knowledge necessary to work more efficiently and confidently. In time, this renewed confidence helps reduce troubleshooting and service time. Mark Burggraf is one of these skilled instructors. Mark describes this confidence as “a payoff that can be seen in weeks’ time, not months or years.”

After the first day of a recent week-long training session in Everett, Washington, one of the mechanics jumped out of his car the next morning and raced over to Mark. “He wanted to shake my hand and tell me that because of his training the day before, he was able to respond to a call later that night in record time,” Mark explained. “As an instructor, that kind of feedback is very gratifying. Mark went on to explain, “These mechanics love elevators. So when new products are announced that are leaps and bounds above anything else, they are anxious to learn all about it.”

This training proves to be a win-win for everyone. Mechanics feel more confident in their product knowledge and are able to respond to service calls more efficiently and the customer is able to see this increased efficiency through fewer down units.  


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